Purchase terms and conditions
This purchase is regulated by the conditions below for consumer purchases of goods over the internet.
Consumer purchases over the internet are mainly regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Cancellation Act and the E-Commerce Act. These laws give the consumer inalienable rights. A more detailed description of the laws is available at www.lovdata.no.
The terms of this agreement are not to be understood as any limitation of the statutory rights, but set out the parties' most important rights and obligations for the trade.
These sales conditions, together with your order and order confirmation from us, form the contractual basis for the purchase. The conditions apply to the purchase of goods purchased through our online store www.laviniabay.no for delivery in Norway.
Table of Contents:
1] Agreement
2] The parties
3] Price
4] Agreement conclusion
5] Payment
6] Delivery
7] The risk of the item
8] Right of withdrawal
9] Delay and non-delivery - the buyer's rights and deadline for reporting claims
10] Defects in the product - the buyer's rights and complaint deadline
11] The seller's rights in the event of the buyer's default
12] Warranty
13] Personal information
14] Conflict Resolution
1] The Agreement
The agreement consists of these terms and conditions of sale, information provided in the ordering solution and any separately agreed terms. In the event of any conflict between the information, what is separately agreed between the parties takes precedence, provided that it does not conflict with non-derogable legislation. The agreement will also be completed by relevant legal provisions that regulate the purchase of goods between traders and consumers.
2] The parties
The seller is Laviniabay AS with organization number: 921983441 registered in the Brønnøysund Register and hereafter referred to as the seller. The buyer is the consumer who makes the order, and is hereafter referred to in the following as the buyer.
Contact information:
Laviniabay AS
Email: post@laviniabay.no
Address: PO Box 5 Nordstrand, 1112 Oslo, Norway
Delivery address: when returning either by using the right of cancelation or making a complaint, the desired delivery address must be given by email or telephone.
Tel: 919 09 782,
3] Price
The stated price for the goods and services is the total price the buyer must pay. This price includes all taxes and additional costs. The buyer shall not bear any additional costs that the seller has not informed about within the purchase.
4] Conclusion of agreement
The agreement is binding for both parties when the buyer has received the confirmation of the order.
The agreement is nevertheless not binding if there has been a typing error in the offer in the online store or in the buyer's order, and the other party realized or should have realized/understood that there was such an error.
5] Payment
The seller can demand payment for the item as soon as the item is sent from the seller to the buyer.
If the buyer uses a credit or debit card for payment, the seller can reserve the purchase price on the card when the order is completed. The card is charged on the same day the item is sent.
When paying by invoice, the invoice is issued to the buyer when the goods are dispatched. The payment deadline appears on the invoice and is a minimum of 14 days from receipt.
Buyers under the age of 18 cannot pay with a subsequent invoice.
6] Delivery
Delivery has taken place when the buyer, or the buyer's representative, has received the item.
If the delivery time is not stated in the order solution, the seller must deliver the goods to the buyer without undue delay and no later than 14 days after the purchace. Special made items will take up to 12 weeks and sometimes longer to deliver. The estimated delivery time will be given when the purchase is done. The goods must be delivered to the buyer on the agreed delivery place.
7] The risk of the item
The risk for the items passes to the buyer when the buyer, or the buyer's representative, has received the items in accordance with point 6.
8] Right te cancel and return
Unless the agreement is exempt from the right of cancelation, the buyer can cancel the purchase of the goods in accordance with the right of cancelation act.
The buyer must notify the seller of using the right of withdrawal within 14 days of the deadline starting to run. The deadline includes all calendar days. If the deadline ends on a Saturday, holiday or bank holiday, the deadline is extended to the nearest working day. The withdrawal period is deemed to have been complied with if notification is sent before the end of the period.
The buyer has the burden of proof that the right of cancelation has been exercised, and the notification should therefore be made in writing (right of cancelation form, e-mail or letter). The cancellation period starts to run:
• When purchasing items, the cancellation period will run from the day after the item(s) have been received.
• If a subscription is sold, or if the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
• If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery has been received.
The cancelation period is extended to 12 months after the end of the original period if the seller does not inform the seller before the purchase agreement is done, that the buyer has a right to cancel and a standardized withdrawal form is avalable. The same applies in the event of a lack of information on terms, deadlines and procedures for exercising the right of cancelation.
If the seller provides the information during these 12 months, the cancellation period nevertheless expires 14 days after the day the buyer received the information.
When using the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the notification of the use of the right of cancelation is being given. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer must cover the return costs.
The seller cannot set a fee for the buyer's use of the right to cancelation. The buyer can try or test the goods in a proper way to determine the nature, properties and function of the goods, without the right of cancelation is being lost. If testing of the goods goes beyond what is reasonable and necessary, the buyer may be held liable for any reduced value of the goods.
The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 14 days after the items have been received to the buyer, or until the buyer has submitted documentation that the goods have been returned.
Procedure for right of cancelation:
When using the right of cancelation, the goods must be returned to the seller without undue delay and no later than 14 days from the notification of the use of the right of withdrawal being given. The buyer covers all direct costs of returning the item.
a. Send us an e-mail to post@laviniabay.no with a description of which goods you wish to return by the right to cancelation, before the deadline expires. Make sure to include the order number so that we can identify the purchase and the item.
b. We will process the inquiry as quickly as possible and at the latest within 7 working days of receiving the email.
c. You will then be contacted by one of our employees to arrange a return. Costs associated with packing and return must be covered by the buyer.
d. Buyer must ensure proper packaging of the item(s), which must be placed on the ground level fully packed at the agreed collection time. Note that the transport company will not accept goods that are not properly packed. If the item is not properly packed and available at the pick-up point at the agreed time, the seller will be able to charge the buyer for new costs associated with the return. The item is not considered returned until the seller can document delivery/shipment or when the seller receives the item at the agreed return address.
e. Immediately and no later than 14 days after the buyer can document the return of the item or the seller has received the item at the agreed return address, the purchase price minus the transport costs will be refunded to the buyer.
9] Delay and non-delivery - the buyer's rights and deadline for reporting claims
If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, according to the rules in Chapter 5 of the Consumer Purchase Act, withhold the purchase price, demand performance, cancel the agreement and /or demand compensation from the seller. In the event of a claim for default powers, the notification should be in writing for reasons of evidence (e.g. e-mail).
• Fulfillment
The buyer can maintain the purchase and demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment will cause such a great inconvenience or cost to the seller that it is significantly out of proportion to the buyer's interest in the seller fulfilling. Should the difficulties disappear within a reasonable time, the buyer can still demand fulfillment. The buyer loses his right to demand fulfillment if he or she waits an unreasonably long time to make the claim.
• Termination
If the seller does not deliver the goods at the time of delivery, the buyer must call on the seller to deliver within a reasonable additional deadline for fulfillment. If the seller does not deliver the goods within the additional deadline, the buyer can cancel the purchase. However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has notified the seller that the time of delivery is decisive. If the item is delivered after the additional deadline the consumer has set or after the time of delivery which was decisive for the conclusion of the agreement, a claim for cancellation must be made within a reasonable time after the buyer became aware of the redelivery.
• Replacement
The buyer can claim compensation for a slight loss as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.
10] Defects in the product - the buyer's rights and complaint deadline
If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she wants to claim the defect. The buyer has always complained in sufficient time if it happens within 2 months. From the time the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer received the item. If the product or parts of it are intended to last significantly longer than two years, the complaint deadline is five years. If the item has a defect and this is not due to the buyer or conditions on the buyer's side, the buyer can, in accordance with the rules in the Consumer Purchase Act, chapter 6, depending on the circumstances, withhold the purchase price, choose between rectification and redelivery, demand a price reduction, demand the contract terminated and/or demand compensation from the seller.
Complaints to the seller should be made in writing.
Please follow these steps:
a. Send us an e-mail to post@laviniabay.no with a description of which defects the item has as soon as possible after you update the defect. Make sure to include the order number so that we can identify the purchase and the item.
b. We will process the complaint as quickly as possible and at the latest within 7 working days after submitting the complaint.
c. You will then be contacted by one of our employees and if your complaint is justified, you will be able to choose between one of the following options described in more detail below:
1) correction
2) redelivery
3) price reduction
4) cancellation of the purchase.
If an item is returned due to a complaint or defect where Laviniabay is to be blamed for. the Consumer Purchase Act, the return will be free of charge for the customer. If the complaint is not accepted by Laviniabay, the customer will have to pay for transport and return.
• Correction or resubmission
The buyer can choose between demanding that the defect be rectified or delivery of similar items. The seller can nevertheless object to the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or redelivery must be made within a reasonable time. In principle, the seller does not have the right to make more than two remedial attempts for the same defect.
• Price rejection
The buyer can claim an appropriate price reduction if the item is not corrected or re-delivered. This means that the ratio between the reduced and agreed price corresponds to the ratio between the item's value in defective and contractual condition. If there are special reasons for this, the price discount can instead be set equal to the significance of the defect for the buyer.
• Termination
If the item has not been corrected or re-delivered, the buyer can also cancel the purchase when the defect is not insignificant.
11] The seller's rights in the event of the buyer's default
If the buyer does not pay or fulfill the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller's side, the seller may, in accordance with the rules in the Consumer Purchase Act, chapter 9, depending on the circumstances, withhold the goods, demand fulfillment of the agreement, demand the agreement be canceled as well as claim compensation from the buyer. The seller will also be able, depending on the circumstances, to demand interest for late payment, debt collection fees and a reasonable fee for unclaimed goods.
• Fulfillment
The seller can maintain the purchase and demand that the buyer pays the purchase price. If the goods are not delivered, the seller loses his right if he waits an unreasonably long time to make the claim.
• Termination
The seller can terminate the agreement if there is a significant payment default or other significant default on the part of the buyer. However, the seller cannot withdraw if the entire purchase price has been paid.
If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase.
• Interest in case of late payment/collection fee
If the buyer does not pay the purchase price in accordance with the agreement, the seller can claim interest on the purchase price in accordance with the Late Interest Act. In the event of non-payment, the claim may, after prior notice, be sent to debt collection. The buyer can then be held liable for fees according to the Debt Collection Act.
• Fee for uncollected non-prepaid goods
If the buyer fails to collect unpaid goods, the seller can charge the buyer a fee. The fee shall at most cover the seller's actual outlay for delivering the goods to the buyer. Such a fee cannot be charged to buyers under the age of 18.
12] Warranty
A warranty given by the seller or the manufacturer gives the buyer rights in addition to those the buyer already has under non-derogable legislation. A guarantee thus implies no restrictions on the buyer's right to complaint and claims in the event of delay or defects according to points 9 and 10.
13] Personal information
The controller for collected personal data is the seller. Unless the buyer agrees to something else, the seller, in line with the Personal Data Act, can only obtain and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The buyer's personal data will only be disclosed to others if it is necessary for the seller to complete the agreement with the buyer, or in statutory cases.
14] Conflict Resolution
Complaints must be addressed to the seller within a reasonable time, cf. points 9 and 10.
The parties shall attempt to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Council for mediation.
The Consumer Council is available on phone 23 400 500 or www.forbrukerradet.no.