Privacy statement
This privacy policy applies to all business processes in Laviniabay AS, hereafter referred to as the Data Controller.
The declaration provides information about data processing carried out by the Data Controller and determines the purpose and means of processing as well as data processing we carry out on behalf of our customers based on their instructions.
Processing personal data is necessary for us to be able to fulfill our contractual obligations and serve you as a customer. Personal data can also be used for the following purposes: Sales, contact with customer service, marketing, information and bookkeeping.
In the case of marketing by e-mail/text message, explicit consent is obtained in advance.
By providing us with your personal information, you agree to the practices and terms described in this privacy policy.
If you have objections with regard to our processing of privacy, you also have the opportunity to complain to the Norwegian Data Protection Authority.
Our contact information is:
Laviniabay AS
Address: PO Box 5 Nordstrand, 1112 Oslo - Norway
Telephone: 91 90 97 82
Email: post@lavinibay.no
If you have questions about the processing of personal data, you can contact us at post@laviniabay.no
INFORMATION COLLECTED
Information can be registered and stored when you registerwww.laviniabay.no, when you are in contact with us by e-mail, chat or when you use our services. We take personal data seriously, and process this in accordance with Norwegian law, including the Personal Data Act and the Personal Data Protection Regulation (GDPR).
Where do we store information about you - and where do we share information about you with others?
Our e-commerce platform is provided by Wix.com and data is stored in their cloud services.
Subcontractors
The data controller also makes use of services provided by 3rd parties. Here is an overview of subcontractors where information can be stored.
Tip:
If you pay with Vipps in the online store (or our physical store), your phone number will be sent to Vipps for further identification.
Klarna: If you pay with Klarna in the online store, personal information such as email, name, address, social security number will be shared with Klarna for credit.
Gsuite by Google: Gsuite by Google is used, among other things, for handling e-mail, documents (G Disk). Information is stored in these systems and email correspondence or documents may be stored with Gsuite by Google.
Google Analytics: Google Analytics is used for traffic analysis. IP addresses and visiting patterns are stored
Bring: We send packages with Bring and thus share information related to shipping such as name, telephone number and address.
Postnord: We send packages with Postnord and thus share information related to shipping such as name, telephone number and address.
Other transport companies. In some cases, we use transport companies other than Bring and Postnord and will then enter into data processing agreements to safeguard information security at all stages of the processing.
Communication via e-mail and SMS:
As a customer, you will be able to receive e-mails and SMS regarding your customer relationship. For example, we will send you e-mails/sms related to orders you have placed, sms with tracking number, forgotten password, information about your customer account, etc. This is defined as legitimate interest and consent will not be requested.
We also use e-mail for marketing and communication. As a customer of the Data Controller, you will receive newsletters at regular intervals, especially if you have given active consent to it. It is possible to unsubscribe from the newsletter by clicking on the unsubscribe link in the e-mails.
Inspection and correction
You have a right to access the information registered about you. Access can also be obtained by sending an inquiry to post@laviniabay.no. If the registered information is not correct or is incomplete, you can demand that the information be corrected in accordance with the Personal Data Act.
If you wish to exercise your rights, you must send us an e-mail to post@laviniabay-no. We will respond to your inquiry as quickly as possible and within 20 days at the latest.
Storage and deletion
Information that is no longer necessary for the purpose for which it was created is deleted from our systems.
Storage time
Information about you, which we process on the basis of your consent, is stored until you withdraw it. Information about you, which we process on the basis of a trade, will be stored with us for as long as it is necessary to carry out and fulfill the agreement, also including any returns and complaints inquiries, which will be valid up to two years after the goods have been received . We will take care of information that we process on the basis of a legal obligation for as long as it is necessary and required by other legislation. In some cases, a balance of interests will be carried out, where we assess at our best discretion what is necessary and required. The necessary information is stored with us as long as our interest in processing the personal information outweighs the consideration of the individual's privacy.
Information on the use of cookies.
A cookie is a small text file that is stored on your computer.
We use cookies, among other things, to remember your login, password in encrypted form, to improve the user experience and as part of our marketing to new customers.
When you visit our services, we set both temporary and permanent cookies. A temporary cookie is often deleted automatically when you close your browser, while permanent cookies can remain on your computer for up to one year.
If you want to learn more about cookies you can http://www.aboutcookies.org is used.
The following cookies are used in our services
Use of our store solutions
We use cookies to, among other things, remember you as a customer and remember the contents of your shopping basket. Without cookies, an online store will not be able to function.
Use of Klarna Checkout
When our store solutions are used together with Klarna Checkout, cookies from Klarna are set. More information at https://www.klarna.com/no/cookies/.
Use of payment services from Visa, Mastercard and Eurocard. When our store solutions are used together with Visa, Mastercard and Eurocard Checkout, cookies are set from them.
Google Analytics
Google Analytics uses cookies to analyze traffic.
Google AdWords
We use advertising through Google's platform. Information cookies are used so that advertising can be targeted based on visitor patterns.
Facebook Pixel
We use advertising through Facebook's platform. Information cookies are used so that advertising can be targeted based on visitor patterns.
Consent in the use of cookies
In accordance with Norwegian law, you have automatically consented to us storing cookies on your computer if you allow this through the settings in your browser.
If you believe that we are in breach of privacy legislation, you can complain to the Norwegian Data Protection Authority. You can find information on how to contact the Norwegian Data Protection Agency on the Norwegian Data Protection Agency's website: www.datatilsynet.no